Email Communications & Account Servicing

Swift Funds Financial Services is a business services provider that supports client organizations with account communications, payment servicing, customer support, and related administrative functions. We may send email communications on behalf of client organizations to individuals who have an existing account, membership, transaction, service relationship, or other established business relationship with the applicable client.

Our Email Use Case

We use email primarily for transactional, account-related, and customer-service communications. Examples may include account notifications, payment reminders, receipts, membership or service updates, customer-support responses, and other information related to an existing account or business relationship.

Recipient Data & List Practices

Email addresses used for client-related communications are provided through established client account records or directly by the recipient. Swift Funds Financial Services does not purchase, rent, or use third-party bulk email lists for unsolicited mass email campaigns.

Unsubscribe & Communication Preferences

Recipients may request that eligible email communications stop by using the unsubscribe mechanism provided in the message or by contacting our support team. Requests are processed and communication preferences are updated accordingly. Certain legally required, security-related, or transactional account communications may still be sent when permitted or required.

Bounces, Complaints & Suppression

We maintain procedures for managing email delivery failures, recipient complaints, and opt-out requests. Addresses associated with permanent delivery failures, verified complaints, or applicable unsubscribe requests are suppressed from future eligible email communications. We also monitor sending activity and take corrective action when delivery or complaint issues are identified.

Data Protection & Privacy

We use personal and account information only as necessary to provide account servicing, communications, administrative support, and related services for our client organizations. We do not sell or rent consumer contact information for third-party marketing purposes. Information may be shared with service providers or client organizations when necessary to provide these services, subject to applicable contractual, security, and legal requirements.